In the event You receive a damaged / defective product, You are required to get in touch with the customer service team through any of the below mentioned channels:
Call on: +91 82380 77222;
Filling up the ‘Contact Us’ form;
Upon receiving Your complaint, we shall verify the authenticity and the nature of the complaint and if we are convinced that the complaint is genuine, we will file complaint and proceed for a replacement. However, in the case of false and baseless complaints regarding the quality and content of the products, we reserves the right to take necessary legal actions against You and You will be solely liable for all costs incurred by us in this regard.
In order to return product sold through the Website, You are required to comply with the below mentioned conditions, viz:
1) Please notify https://hairkrez.com of receipt of a damaged/ defective product within 48-hours of delivery to You. If You are unable to do so within 48-hours, we shall not be held liable for the failure to replace the order;
2) Products should be unused;
3) We will arrange pick-up of the damaged/defective product through our own logistics partner. In the event we are unable to do so, we shall notify You regarding the same and You will be required to dispatch the product using a reputed courier in Your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with us;
4) Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc. all other supplementaries that were with the product;
5) It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit;
6) The returned products are subject to verification and checks by https://hairkrez.com in order to determine the legitimacy of the complaint/ return.
A promo code, once used shall not be refunded in case of cancellation of order either by customer or https://hairkrez.com
Cancellation by https://hairkrez.com: There may be certain orders that https://hairkrez.com is unable to accept and must cancel. https://hairkrez.com reserves the right, at https://hairkrez.com’s sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Your order being cancelled include, without limitation, non-availability of the product or quantities ordered by You, non- availability of the service, inaccuracies or errors in pricing information, or problems identified by https://hairkrez.com’s credit and fraud avoidance department. https://hairkrez.com may also require additional verifications or information before accepting any order. https://hairkrez.com will contact You if all or any portion of Your order is cancelled or if additional information is required to accept Your order. If Your order is cancelled after Your credit card has been charged, the said amount will be reversed back in Your credit card account. A promo code, once used shall not be refunded in case of cancellation of order either by Customer or https://hairkrez.com.
Cancellation by the User: In case of requests for order cancellations, https://hairkrez.com reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if https://hairkrez.com receives a cancellation notice and the order has not been processed/ approved by https://hairkrez.com, https://hairkrez.com shall cancel the order and refund the entire amount to You within a reasonable period of time. https://hairkrez.com will not be able to cancel orders that have already been processed. https://hairkrez.com has the full right to decide whether an order has been processed or not. You agree not to dispute the decision made by https://hairkrez.com and accept https://hairkrez.com’s decision regarding the cancellation.